Before you purchase
Our public site describes informational wellness content only. Paid services are educational and organizational unless a separate clinical contract with a licensed provider explicitly says otherwise. If you are unsure whether a purchase fits your needs, message us first.
Scope
This policy covers transactions completed directly with Zomralexmlix through our website, invoices, or signed statements of work. It does not govern app-store purchases, bookstore sales, or third-party marketplaces that issue their own receipts; those platforms’ refund rules apply.
Currency is stated at checkout. If conversion occurs through your bank, we are not responsible for exchange-rate differences or foreign transaction fees.
Digital products and downloads
For templates, printable kits, recorded workshops, and similar digital files, you receive a license to use the materials as described in your order. Where applicable law grants a right to withdraw from a distance contract within fourteen days, you may cancel before downloading or streaming the full product without giving a reason.
If you expressly request immediate delivery and acknowledge that withdrawal rights may lapse once the content is fully accessible, we may decline a refund after you have downloaded or streamed the complete asset, provided such acknowledgment meets local formal requirements. Partial refunds may be available if technical failure on our side prevents access and we cannot restore service within a reasonable cure period.
| Situation | Typical outcome |
|---|---|
| Duplicate charge for the same SKU | Full reversal of the duplicate within five business days of verification |
| File corrupted or incomplete on first download | Replacement link; refund if not remedied within three business days |
| Change of mind after full download without statutory withdrawal | Generally non-refundable; credit considered case by case |
Consulting deposits and sessions
Deposits reserve calendar time and preparatory review. Cancellations communicated at least forty-eight hours before a scheduled synchronous session receive a full deposit refund to the original payment method or a credit toward a rescheduled date, at your choice. Cancellations within forty-eight hours may result in forfeiture of fifty percent of the deposit to compensate for blocked availability.
No-shows forfeit the deposit unless you demonstrate serious unforeseen events such as hospitalization or natural disaster, evaluated in good faith with documentation where reasonable. Packages purchased as bundles apply the per-session value stated in the order when calculating partial refunds.
Programs and cohorts
Multi-week programs may include live sessions, asynchronous assignments, and community access. If you withdraw before the published midpoint date, you may receive a prorated credit for unused synchronous components, minus any non-recoverable third-party fees disclosed at enrollment. After the midpoint, remaining fees are typically non-refundable, but we review accessibility barriers and major life events individually.
If we cancel a cohort due to low enrollment or force majeure, you receive a full refund or transfer to a future cohort with any price difference reconciled.
Enterprise and invoiced clients
Companies purchasing through purchase orders follow the payment milestones in the executed agreement. Refunds, if any, are processed to the entity named on the invoice unless tax law requires otherwise. Net-of-tax amounts are restored when refunds apply.
Refund methods and timing
Approved refunds return to the original payment instrument when technically possible. Card networks often post credits within five to ten business days after we initiate them; timing may vary by issuer. If the original method is closed, we may request alternate banking details subject to fraud review.
Chargebacks and payment disputes
Please contact us before filing a chargeback so we can trace the transaction and correct legitimate billing errors. Chargebacks generate additional administrative costs and may lead to suspension of future purchases while facts are reviewed.
Billing errors
If tax, currency, or quantity was mis-keyed, notify us promptly with supporting documentation. We will correct invoices and, where you overpaid, issue a refund for the excess without requiring you to accept a credit unless you prefer one.
Mandatory consumer rights
Nothing in this policy limits non-waivable consumer protections in your country or state. If a court or regulator determines that a stricter rule applies, that rule prevails for affected consumers.
Changes
We may update this Refund Policy to reflect new product types or payment partners. Purchases completed before a change generally follow the version in force at checkout unless law requires retroactive benefits. The hero section displays the current calendar date when you view the page for quick orientation.
How to request help
Email mailuse@zomralexmlix.world with your order identifier, date of purchase, and a concise description of the issue. We acknowledge receipt within two business days and aim to decide straightforward cases within ten business days.